Book your consultation
From your first idea to the right timber frame kit, let’s bring your outdoor living space to life. Talk it through with a Norweh expert.
- Complimentary
- 30 minutes
- No obligation
A little guidance, a lot of possibility
Whether you’re ready to build or just exploring, we’ll help you find a timber frame that feels right for your home.
Find your perfect fit
Compare pavilion and pergola models, sizes and layouts for your outdoor space.
Make your project practical
Talk through your site, solid Douglas fir options, assembly and delivery.
Know your next steps
Get clear guidance on your budget, timeline and the kit that best suits your plans.
Before we
connect
What should I have ready?
Bring your ideas, approx site dimensions and any photos of your space. It’s fine if you’re still figuring things out.
What happens after I book?
You’ll receive an email with your appointment details and a link to join your video call. We’ll take it from there.
Can I change my appointment?
Of course. Use the reschedule link in your confirmation email, or contact our team and we’ll find a better time.
Let’s plan your project
Tell us a little about yourself, then choose a time to connect. * Required fields
- No payment needed. Your details stay private.
Frequently asked questions
Showroom
Where can I see the product in person?
Our showroom in Camden, Delaware is open! Contact our team at hello@norweh.com to view in person or book a video call.
Delivery
How long does delivery take?
Most kits arrive within 4–6 weeks. Your order ships by freight on a flatbed truck, so someone needs to be there to sign for it and help unload.
Do you ship to my area?
NORWEH Timber Frame ships to all 48 continental states in the US. We operate in Canada as well.
How are the kits packaged and shipped?
Each timber frame kit is packed on a pallet and carefully checked by our quality control team. You’ll receive a shipping notification and delivery updates after your order has been shipped.
Storage
Can I store the kit before I build?
Yes, you can store the pavilion in a dry and covered space until installation. Many of our customers will store this in a garage or outside covered by a tarp.
Product
What materials are NORWEH pavilions and pergolas made from?
Our timber frame pavilions and pergolas are crafted from high-quality Douglas fir, a premium wood known for its strength, durability, and timeless beauty in outdoor structures.
Are the pavilions watertight?
All NORWEH Timber Frame pavilions come with a full roof deck. It is up to the customer to finish the roof with metal, shingle, etc.
Payment
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, Google Pay, and bank transfers.
Do you offer financing?
We offer financing options through a trusted third party firm called Affirm, including 0% interest plans. You can select this option at checkout.
Technical Info
What snow load is the pavilion rated for?
Snow load of 40 lbs/sqft, which is comparable to 2–3 feet of snow and built to withstand the toughest winters.
Do I need a building permit?
All our structures are engineer approved. Permit requirements vary by location; however, the majority of our customers do not need a permit. Check with your local authorities for any permitting guidelines — customers are responsible for all permitting. Contact us if you require any documents for permits.
Assembly
Do you offer installation services?
Our DIY pavilion kits are designed for easy self-assembly and many of our customers choose to install this on their own. Contact us to receive a quote from a recommended installer if you’d prefer to watch it be built by the pros.
What do I need to install this on?
Most of our customers will install the pavilion on a solid, level foundation such as concrete, wood decking, or stone pavers. Often a concrete footer is needed. Contact our team to discuss further.
Can I modify the height or width of the pavilion?
Yes, wood is very easy to customize. You can also fill out the custom form or contact our team directly at hello@norweh.com.
