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Frequently Asked Questions
Delivery
How long does delivery take?
For in-stock timber frame pavilion and pergola kits, delivery takes 5–10 business days within the United States, depending on your location and order details.
How much does shipping cost?
Good news! Shipping is free for all orders over $1000.
We offer free shipping on all orders over $1000 USD across the United States.
Do you offer international shipping?
Currently, Norweh in the United States ships pavilions and pergolas exclusively within the United States . If you’re located in Canada, please visit our Canada store at www.norweh.ca. For other international inquiries, feel free to contact us directly.
How will my timber frame pavilion or pergola kit be delivered?
Your timber frame kit will be delivered via freight shipping on a flatbed truck. The delivery company will contact you to schedule a time, and you must be home to receive and sign for the shipment.
How are the timber frame kits packaged and shipped?
Each timber frame kit is packed on a pallet and carefully checked by our quality control team. You’ll receive a tracking number and delivery updates after your order has been shipped from our warehouse.
Storage
Can I store these timber frame kits somewhere until I’m ready to build?
Yes, you can store the pavilion in a dry and covered space until installation. Many of our customers will store this in a garage or outside covered by a tarp.
Can my order be kept on hold?
We ship all our timber kits within the estimated delivery date. Contact us with any questions.
Product
What materials are NORWEH pavilions and pergolas made from?
Our timber frame pavilions and pergolas are crafted from high-quality Douglas fir, a premium wood known for its strength, durability, and timeless beauty in outdoor structures.
Are the pavilions watertight?
Yes, all NORWEH timber frame pavilions come with a watertight roof.
How do I choose the right timber frame outdoor structure for my space?
Consider your available space, local weather conditions, and desired features. Our team can assist with recommendations.
Can I add accessories like sidewalls later?
Yes, you can add privacy walls at a later date.
What are the main differences between the models?
We build timber frame pavilions, pergolas and custom kits. The pavilion comes in 4 roof styles; 2 gable, 3 gable, hip, and double hip. The pergola has a lattice roof open air design. To build a custom kit, check this out. (Link the custom page)
Do you offer custom sizes?
Our pavilions and pergolas are built in different standard kit sizes but for any custom needs you can contact us or check our custom timber frame kits.
What accessories do you offer?
We offer privacy walls to protect from the weather and neighbours.
Payment
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, Google Pay, and bank transfers.
Do you offer financing?
We will soon offer financing options through a trusted third party firm called Affirm, including 0% interest plans. You can select this option at checkout.
Technical Info
Do I need a permit for this in my town?
All our structures are engineer approved. Permit requirements vary by location; however, the majority of our customers do not need a permit. Check with your local authorities for any permitting guidelines. If you require a permit, contact us, and we can direct you to the engineer who can provide this service.
What are the snow load limits for the pavilions?
Snow Load of 40lbs/sqft which is comparable to 2-3 feet of snow and built to withstand the toughest winters.
Assembly
Do you offer installation services?
Our DIY pavilion kits are designed for easy self-assembly and many of our customers choose to install this on their own. Contact us to receive a quote from a recommended installer if you’d prefer to watch it be built by the pros.
Where are the installation instructions?
The installation manual will be shipped along with the product.
Can I modify the height or width of the pavilion?
Yes, wood is very easy to customize. You can also fill out the custom-made enquiry form or contact the custom team directly at sonja@norweh.com.
Can I combine pavilions?
Yes, you can absolutely connect multiple pavilions for a larger covered space. Contact us for more info on this option.
What do I need to install this on?
Many of our customers will install the pavilion on a solid, level foundation such as concrete, wood decking, or stone pavers. Often a concrete footer is needed. Contact our team to discuss further.
Warranty & Returns
Do your pavilions come with a warranty?
Yes, all pavilions come with a 10 year warranty – our terms and conditions have more information.
What does the warranty cover?
It covers structural defects and material issues. It does not cover damage due to improper installation or weather conditions.
Showroom
Where can I see the product in person?
Our showroom in Delaware is coming soon! You will be able to view in person or book a video call with one of our experts.
Customer Support
How can I contact customer support?
You can reach us via email, phone, or live chat on our website.
What are your support hours?
Our support team is available Monday-Friday between 8am – 5pm EST.
Can I get assistance with choosing the right pergola for my needs?
Absolutely! Contact us via phone or start a chat, and our team will help you find the best pavilion for your space.
Premium Timber Pavilions: Built For Backyard Excellence
Why Choose Douglas Fir for Your Outdoor Pavilion?
Douglas Fir timber stands as the gold standard for outdoor construction in US. Known for its exceptional strength-to-weight ratio and natural resistance to decay, this premium lumber choice ensures your pavilion withstands decades of US weather extremes.
Transform Your Outdoor Living Space
A timber pavilion creates the perfect outdoor room for your family. Whether hosting summer barbecues, providing shade for children’s play areas, or creating a peaceful retreat space, your pavilion becomes the centerpiece of backyard entertainment and relaxation.
Professional Engineering for All Weather Conditions
Every NORWEH Pavilion is engineered specifically for US building codes and weather patterns. From heavy snow loads to high winds, our structures are tested and certified to exceed industry standards for safety and durability.
Custom Timber Frame Kits for Efficient Construction
At NORWEH Timber Frame, we’re transforming timber construction with customizable frame kits. Design, customize, and order your dream structure instantly through our easy-to-use online platform. No more waiting for quotes – Just fast, efficient, and hassle-free building.