Question 1

What should I do when my NORWEH timber frame kit is delivered?

Accepted Answer

Your NORWEH kit will arrive via freight on a flatbed truck, palletized and wrapped. Taking the right steps at delivery protects you and ensures a smooth build experience.Step-by-step delivery checklist:Have 1–2 people ready to help unload – timber components are heavy; you'll need assistance moving pieces from the truckInspect the pallet and packaging before signing – look for visible damage to the wrapping or pallet before the driver leavesOpen and count all components – cross-reference received items against the packing list included in your shipmentPhotograph any damage or discrepancies – document with timestamped photos before moving any componentsNote damage on the delivery receipt – if there is any visible damage, write it on the carrier's delivery receipt before signingContact NORWEH immediately – if anything is missing, damaged, or incorrect, call +1 (866) 610-0610 or email as soon as possibleIf you need to store the kit before building, keep it off the ground in a dry covered space such as a garage, or cover it securely with a weatherproof tarp outdoors.

Question 2

Can I order a NORWEH timber frame kit if I live in Alaska, Hawaii, or Canada?

Accepted Answer

NORWEH's standard free freight shipping is available to all 48 continental US states. Here's what you need to know if you're outside that area:CanadaNORWEH operates a dedicated Canadian website at norweh.caCanadian customers should browse and order directly through the Canadian site for local pricing, shipping, and supportAlaska and HawaiiStandard free shipping does not cover Alaska or Hawaii due to freight routing limitationsContact NORWEH directly at +1 (866) 610-0610 to discuss shipping options and any applicable additional freight costsInternational ordersInternational shipping outside the US and Canada is not currently a standard offeringContact NORWEH's team to discuss your specific situation — custom arrangements may be possible

Question 3

How long does delivery take and where does NORWEH ship?

Accepted Answer

NORWEH offers free freight shipping on all orders to all 48 continental United States. We also serve Canada through norweh.ca.Delivery details:Delivery timeline: 4–6 weeks from the date of purchaseShipping method: freight delivery on a flatbed truckScheduling: the delivery carrier will contact you to schedule a delivery window — you must be home to receive and sign for the shipmentUnloading: you will need 1–2 additional people available to help unload the pallet from the truckPackaging: your kit arrives on a pallet, carefully packed and quality-checked before shippingTracking: you'll receive a shipping notification and delivery updates once your order has shippedIf you need to store the kit before building, you can keep it in a garage or outdoors covered with a tarp in a dry area. Contact our team at +1 (866) 610-0610 with any delivery questions.

Question 4

Does NORWEH offer free shipping?

Accepted Answer

NORWEH offers free shipping on all orders over $1,000 to all 48 continental US states — and since every NORWEH kit starts well above that threshold, free shipping effectively applies to every order.What's included with free shipping:Full freight delivery via flatbed truck directly to your addressScheduled delivery window coordinated by the carrierShipment tracking and delivery updates after dispatchCarefully palletized and quality-checked packagingPlease note that free shipping applies to the 48 continental states only. For Alaska, Hawaii, or international inquiries, contact our team for a custom shipping quote at +1 (866) 610-0610. Canadian customers can order through norweh.ca.

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What should I do when my NORWEH timber frame kit is delivered?

Can I order a NORWEH timber frame kit if I live in Alaska, Hawaii, or Canada?

How long does delivery take and where does NORWEH ship?

Does NORWEH offer free shipping?

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