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Timber Frame Pavilion LT
Timber Frame Pavilion HT
Timber Frame Pergola
Pre-cut and numbered pieces with detailed instructions that fit together seamlessly. Complete your project quickly.
West Coast Douglas Fir for strength and longevity. CUTEK Stain for a beautiful, low maintenance finish.
Built to weather every season. From summer heat to winter snow - NORWEH Timber Frames last.
How long does delivery take?
For product in stock, delivery typically takes 5-10 business days, depending on your location and order details.
How much does shipping cost?
Good news! Shipping is free for all orders over $1000.
Do you offer international shipping?
We do not currently ship internationally; however, we have a store in Canada. Contact us directly for any questions.
How will my pavilion be delivered, and do I need to be home for it?
Your pavilion arrives in a kit via freight delivery. The delivery company will reach out to you to schedule the final delivery appointment so that you are home to sign for the product. It will loaded of a flat bed truck.
How is the product shipped, and what is the process?
Your pavilion is packed on a pallet and carefully checked by our quality control team. You’ll receive a tracking number and delivery updates after your order has been shipped from our warehouse.
Can I store these somewhere until I’m ready to build?
Yes, you can store the pavilion in a dry and covered space until installation. Many of our customers will store this in a garage or outside covered by a tarp.
Can you hold these for me?
We ship all our orders within the estimated delivery date. Contact us with any questions.Â
What materials are NORWEH pavilions made from?
Our pavilions are made from high-quality, douglas fir wood that is a premium material for strength and durability.
Are the pavilions watertight?
Yes, our pavilion roofs are watertight.
How do I choose the right pavilion for my space?
Consider your available space, local weather conditions, and desired features. Our team can assist with recommendations.
Can I add accessories like sidewalls later?
Yes, you can add privacy walls at a later date.
What are the main differences between the models?
We have pavilions and pergolas. The pavilion comes in 4 roof styles; 2 gable, 3 gable, hip, and double hip. The pergola has a lattice roof open air design.
Do you offer custom sizes?
Our pavilions are built in standard kit sizes but for any custom needs you contact us.
What accessories do you offer?
We offer privacy walls to protect from the weather and neighbours.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, Google Pay, and bank transfers.
Do you offer financing?
We will soon offer financing options through a trusted third party firm called Affirm, including 0% interest plans. You can select this option at checkout.
Do I need a permit for this in my town?
All our structures are engineer approved. Permit requirements vary by location; however, the majority of our customers do not need a permit. Check with your local authorities for any permitting guidelines. If you require a permit, contact us, and we can direct you to the engineer who can provide this service.
What are the snow load limits for the pavilions?
Snow Load of 40lbs/sqft which is comparable to 2-3 feet of snow and built to withstand the toughest winters.
Do you offer installation services?
Our DIY pavilion kits are designed for easy self-assembly and many of our customers choose to install this on their own. Contact us to receive a quote from a recommended installer if you’d prefer to watch it be built by the pros.
Where are the installation instructions?
The installation manual will be shipped along with the product.
Can I modify the height or width of the pavilion?
Yes, wood is very easy to customize. You can also fill out the custom-made enquiry form or contact the custom team directly at sonja@norweh.com.
Can I combine pavilions?
Yes, you can absolutely connect multiple pavilions for a larger covered space. Contact us for more info on this option.
What do I need to install this on?
Many of our customers will install the pavilion on a solid, level foundation such as concrete, wood decking, or stone pavers. Often a concrete footer is needed. Contact our team to discuss further.
Do your pavilions come with a warranty?
Yes, all pavilions come with a 10 year warranty –Â our terms and conditions have more information.
What does the warranty cover?
It covers structural defects and material issues. It does not cover damage due to improper installation or weather conditions.
Where can I see the product in person?
Our showroom in Delaware is coming soon! You will be able to view in person or book a video call with one of our experts.
How can I contact customer support?
You can reach us via email, phone, or live chat on our website.
What are your support hours?
Our support team is available Monday-Friday between 8am – 5pm EST.
Can I get assistance with choosing the right pergola for my needs?
Absolutely! Contact us via phone or start a chat, and our team will help you find the best pavilion for your space.
